Can I send film negatives?
Yes, of course. But they must be in strips or on rolls.

Can I send black and white slides or negatives?
No problem at all. However if sending negatives they must be in strips or on rolls.

I’m not sure about how my slides will turn out?
No problem. If you send us a slide we will gladly scan it for you and email you the image. We will scan it once and email it without repair and then we will give the slide a dust and clean and scan again. We will then repair the image is needed and email again. This will help you to appreciate the quality of our full manipulation image service! For more details CLICK HERE

I also have images in 120 film format can you help?
Of course. Our high tech scanners can accept most types of negatives and slides.

Can you also scan photo prints?
We sure can. The price for each single scan is higher than that of slides due to the length of time it takes per scan. The price is currently 75p per scan.

How long does the process take?
We always aim to have your slides and CD / DVD with you within 14 days. However when you order photo prints this takes slightly longer! 

Do I have to remove my slides from the mounts?
Not at all. Simply send them as they are. Unless the slides have thick glass mounts we scan with the mount in place anyway.

What is a Digital Photo Frame and how do they work?
A Digital Photo Frame looks exactly like a standard photo frame that you would have by your bed or on your mantle piece. By inserting a memory card supplied by us you can watch your images on your photo frame any time you fancy. Certain models even have remote controls and stereo sound!

What is a Memory Card?
A memory card is a small disk which stores data. You simply buy one of these from us and we supply your images on it. Once it is inserted into the Frame they can be viewed. Don’t worry, we will still supply you with your images on a CD of course!

My Question is not listed here, what now?
Please email us your question and we will answer you within 12 hours.

How do I know my Slides will be safe?
In short, we take immense care with your memories and insist that you send them to us using Royal Mail Special Delivery. They will also be sent back to you using the same method.

Will my CD work on all computers?
Indeed yes it will. Should you have any problem contact us and we will send you another disk!

Will my DVD work on all region machines?
Our DVD’s carry No Region information and will play in any compatible DVD player in any country. Note that for DVDs to play correctly in USA or Canada you need an NTSC DVD.

Will my images be handled in a confidential manner?
Yes of course. Only two people will ever view your images and they are only stored on file for a limited time after completion. We will never share your images with any third party or use them for marketing purposes.